Icon Oncology Malaysia support patients in the Asia Pacific region who are seeking to travel for their cancer treatment. Our strong cohort of specialist doctors work collaboratively to deliver personalised, evidence-based treatment plans for patients.
Our medical concierge service offers care that is sensitive to your needs at what may be a difficult time. Throughout your time with Icon, you will be supported by a companion who will assist from the initial point of contact, during treatment and follow-up.
Servicing patients in Indonesia, Vietnam, Malaysia, the Philippines, Myanmar, Thailand and the United Arab Emirates, our multilingual doctors and medical teams, alongside interpreters when required, are able to care for you in a culturally sensitive and personalised manner. Further to this, they provide assistance with coordinating accommodation, treatment and other required medical appointments.
Under the guidance and advice of our doctors, we offer a medical triage service to facilitate referrals, assist with diagnosis or transition from current care arrangements, and help with appropriate medical tests and scans.
We have employed a unique shared-care model that connects patients to cancer treatments and clinicians, while enabling them to access local medical relationships to manage ongoing health, side effects and follow up appointments throughout treatment and beyond. This shared-care model allows patients to access ongoing care close to home and their support network while travelling for the acute part of their treatment.
How we can support
Discuss
Provide initial triage discussions for patients in the early stages of a cancer diagnosis or transitioning from current care arrangements.
Refer
Facilitate access via referrals to Icon doctors.
Plan
Source the proposed treatment plan in collaboration with Icon doctors and arrange financial quotes / estimated costs.
Clarify
Assist in responding to queries on symptoms and medication in collaboration with Icon doctors.
Book
Arrange further appointments, scans or tests (if necessary) to assist with the care plans and treatment cycles. Liaise with medical agents to arrange travel and accommodation.
Support
Accompany patients to clinics and assist with translation where necessary.
Provide further support services related to treatment such as:
wig fittings
allied health services such as physiotherapy
counselling services
liaison with concierge agents for travel and local transport.
Frequently asked questions
Contact us
Complete and submit the form below and one of our medical concierge team members will be in contact with you shortly.
Phone operating hours
Email operating hours
Mon - Fri: 8:30 am to 5 pm
Sat: 8:30 am to 1 pm
Closed on Sat, Sun & public holidays
Email:
concierge.penang@icon.team (Penang)
concierge.my@icon.team (Kuala Lumpur)
Understanding costs
We work with you to ensure you’re aware of any out-of-pocket expenses and no surprises throughout your treatment.
Explore treatment costs
Your care team
Icon’s cancer care team are here to support you with compassion, knowledge and hope.
Meet our expert team
Our doctors
Icon brings together some of Malaysia’s most experienced clinical oncologists and haematologist.
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